How do we collect information from you?

We obtain information about you when you use our website; e.g. when you contact us about our services or when you register as a patient at our Farmhouse Physiotherapy clinic.

What type of information is collected from you?

The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you have interacted with the site. If you make a payment online, your card information is not held by us; it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

• To provide and fulfil Services between yourself and Farmhouse Physiotherapy, and that of your insurance provider

• To refer you onto a Consultant, where you have given your consent

• To notify you about changes to our Service

• To provide customer support

• To gather analysis or valuable information so that we can improve our Service

• To monitor the usage of our Service

• To detect, prevent and address technical issues

• To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Farmhouse Physiotherapy has a debt recovery process in place whereby we appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. We will also share your contact details​ so they are able to get in touch with you.

How can you access and update your information?

The accuracy of your information is important to us. If any of your details change then please contact us directly on info@farmhousephysiotherapy.com.

If you have opted-in to marketing emails, then you will continue to receive these until any such time you wish to unsubscribe.

Use of ‘cookies’

Like many other websites, the Farmhouse Physiotherapy website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences.

Turning cookies off may result in a loss of functionality when using our website.

Security of Data

The security of your data is important to us: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

All marketing emails from Farmhouse Physiotherapy will allow you to opt out of further mailings.

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location.

Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

Note, the privacy practices set forth in this privacy policy are for Farmhouse Physiotherapy Ltd. only.

If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:

Email: info@farmhousephysiotherapy.com

Address: Farmhouse Physiotherapy, Iden Park, Church Lane, Iden, Rye, East Sussex, TN31 7XD

Intellectual Property

The contents, design and underlying code of this website remain the intellectual property of Farmhouse Physiotherapy Ltd. at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this website for any reason without written permission from Farmhouse Physiotherapy Ltd.

Use of Farmhouse Physiotherapy Ltd. Content

You may retrieve and display content from this website, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.

Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Farmhouse Physiotherapy, Iden Park, Church Lane, Iden, Rye, East Sussex, TN31 7XD. 

Term and TerminatioN

Farmhouse Physiotherapy Ltd. may terminate or suspend your access to all or part of this website with or without cause by delivering notice to you.

Changes to the Site

Farmhouse Physiotherapy Ltd. reserves the right to suspend, change, modify, add or remove portions of this website at any time and to restrict the use and accessibility of the website.

No Warranty, Disclaimer of Liability & Indemnity

Farmhouse Physiotherapy Ltd. makes no warranty concerning the content, products and services available on this website. In no event will Farmhouse Physiotherapy Ltd. or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this website. Farmhouse Physiotherapy Ltd. does not guarantee the accuracy, content, or timeliness of the products and services available on this website.

Force Majeure

Farmhouse Physiotherapy Ltd. and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this website resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.

Governing Law & Jurisdiction

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

For the exclusive benefit of Farmhouse Physiotherapy Ltd., Farmhouse Physiotherapy Ltd. shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

Governing Body

All our physiotherapists are registered with the Health & Care Professions Council, and members of the Chartered Society of Physiotherapy.

Registered Company Details​

Farmhouse Physiotherapy Ltd. is a limited company registered in England and Wales.; Reg. No. 07446886.

Registered Office: Iden Park, Iden, Rye, East Sussex, TN31 7XD.